Indium partnered with a UK-based insurance provider to transform their claims management process through intelligent automation, improving efficiency and reducing operational costs.

The client, a well-established insurance provider with over 20 years in motor insurance, needed to modernize their claims management system to handle increased volume and improve customer satisfaction.

The client faced multiple challenges:

• Manual Processes: Their existing claims process was manual, leading to delays and human errors.
• Volume Spikes: Seasonal surges in claims volume further strained their legacy systems.
• Delayed Processing: Integration with external partners slowed down claim resolutions.