How LLM testing streamlined logistics for a global technology leader in connecting shippers and carriers

This project focused on optimizing logistics for a global technology leader connecting shippers and carriers. Indium partnered with the client to implement comprehensive LLM testing, ensuring the functionality and accuracy of AI models, improving logistics efficiency, and enhancing user engagement through AI-driven solutions.

Our client, a global leader in digital logistics, facilitates seamless connections between shippers and carriers through advanced digital platforms. With logistics heavily dependent on accurate AI models, the client faced challenges maintaining smooth operations and delivering optimized transportation outcomes.

The client’s AI models and platform required robust validation and performance optimization, with key challenges including:

• Model Performance: Ensuring LLM models provided actionable insights to optimize transportation.
• Chatbot Validation: Validating an AI-powered chatbot for accurate decision-making, trend analysis, and complex calculations.
• Security & Compliance: Testing robust security measures and adherence to privacy regulations.