Safeguarding Digital Identities: How Indium Combated Account Takeover for a Global Ride-Hailing Giant

This project focused on combating Account Takeover (ATO) threats for a global ride-hailing giant operating in over 900 metropolitan areas. Indium Software partnered with the client to detect and prevent unauthorized account access, mitigating financial losses and safeguarding customer trust.

Our client is a global leader in the ride-hailing and transportation sector, providing services across continents. As a key player in the industry, they handle millions of customer accounts and transactions daily, making account security paramount to their operations.

The client faced rising incidents of ATO, where unauthorized users gained access to customer accounts, causing financial damage and risking the company’s reputation. Their key challenges included:

• Unauthorized Account Access: Malicious users exploited vulnerabilities to modify payment details and carry out fraudulent transactions.
• Device Monitoring: Banned devices were used to create new accounts, further compounding security issues.
• User Behavior Analysis: Identifying suspicious activity related to account management and payment modifications was crucial.
• Geolocation Concerns: Accounts created outside the typical operating regions posed a significant fraud risk.