Scaling Up for Success: How Indium Enabled a Leading East Coast TPA to Accelerate Client Onboarding

This project aimed to accelerate client onboarding processes for a leading East Coast TPA in the healthcare sector. Indium partnered with the client to scale up operations, streamline system integration, and develop automated solutions, resulting in faster onboarding, colossal revenue growth, and client satisfaction.

Our client, a subsidiary of the Blues plan, is a top provider of Third-Party Administrative (TPA) services across the East Coast of North America. Their services include benefit administration, claims processing, and provider network management. Recently acquired by the Blues network, they were poised for rapid growth and needed a strategic partner to support onboarding a large influx of new clients.

Facing rapid expansion after the acquisition, the client needed to address several critical challenges:

• Scalable Client Support: Handling self-funded plans for a growing number of clients required robust systems and resources.
• Rapid Onboarding: The client aimed to onboard over 25 new clients annually, a significant increase from their previous volume.
• Seamless Systems Integration: Streamlining onboarding processes and ensuring the efficient integration of new ASO plans was vital for success.